Effective Date: 01-03-2026
At NOVL, accessible from https://novl.in, we are committed to protecting the privacy of our users, including customers and delivery partners. This Privacy Policy explains how we collect, use, and safeguard your information.
- Information We Collect
We may collect the following types of information:
a. Personal Information
- Name
- Mobile number
- Email address
- Delivery address
b. Account Information
- Login credentials
- Registration details
c. Order Information
- Products ordered
- Transaction details
- Delivery information
d. Device and Usage Information
- IP address
- Device type
- App usage data
- How We Use Your Information
We use the collected information for the following purposes:
- To process and deliver orders
- To communicate with users regarding orders and services
- To improve our platform and user experience
- To provide customer support
- To ensure platform security and prevent fraud
- Sharing of Information
NOVL does not sell or rent personal information to third parties.
Information may be shared only in the following cases:
- With sellers to fulfill orders
- With delivery partners for order delivery
- With payment gateway providers for processing transactions
- When required by law or legal process
- Data Security
We take reasonable technical and organizational measures to protect user information from unauthorized access, misuse, or disclosure.
However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.
- Data Retention
User information is retained only as long as necessary for order processing, legal compliance, and service improvement.
- User Responsibilities
Users are responsible for providing accurate information and maintaining the confidentiality of their account credentials.
- Third-Party Services
The NOVL platform may use third-party services such as payment gateways. These services have their own privacy policies, and NOVL is not responsible for their practices.
- Cookies and Tracking
Our website may use cookies or similar technologies to enhance user experience and analyze usage patterns.
Users can choose to disable cookies through their browser settings.
- Changes to Privacy Policy
NOVL may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.
- Contact Us
If you have any questions or concerns regarding this Privacy Policy, you may contact us at:
Email: hello@novl.in