At NOVL, we ensure a simple and secure payment process for all users.
- Order Placement
Customers browse products/services on the NOVL platform and place an order by selecting desired items. - Checkout
At checkout, users provide delivery details and proceed to payment. - Payment Options
Customers can make payments using available methods such as: - UPI
- Debit/Credit Cards
- Net Banking
- Wallets (if enabled)
- Payment Processing
All payments are securely processed through our trusted payment gateway partner (Paytm). NOVL does not store any sensitive payment information such as card details. - Order Confirmation
Once payment is successful: - An order confirmation is displayed on the screen
- A confirmation email is sent to the customer
- Failed Transactions
If payment fails: - The amount (if debited) will be automatically refunded by the bank/payment gateway within 5–7 working days
- Users can retry placing the order
- Refunds and Cancellations
Refunds, if applicable, are processed as per our Refund and Cancellation Policy. - Secure Transactions
We use industry-standard encryption and security measures to ensure all transactions are safe and protected.