At NOVL Home Needs, we strive to provide a smooth and reliable experience for all our customers. This policy outlines the terms for order cancellation and refunds.
- Order Cancellation
Customers may cancel their order under the following conditions:
- Orders can be cancelled before they are confirmed or dispatched.
- Once the order is processed or out for delivery, cancellation may not be possible.
- In case of cancellation, users can contact us immediately at hello@novl.in.
NOVL reserves the right to cancel any order due to unforeseen circumstances such as product unavailability, pricing errors, or delivery limitations. In such cases, a full refund will be initiated.
- Refund Policy
Refunds will be processed under the following situations:
- If an order is cancelled successfully before dispatch.
- If the order cannot be fulfilled by NOVL.
- If payment is deducted but the order is not confirmed.
Refund Process:
- Refunds will be credited to the original payment method used during checkout.
- The refund process may take 5–7 working days depending on the bank or payment provider.
- Non-Refundable Situations
Refunds may not be applicable in the following cases:
- Orders cancelled after dispatch or delivery initiation.
- Incorrect address or contact details provided by the customer.
- Failed delivery attempts due to customer unavailability.
- Damaged or Incorrect Items
If customers receive damaged or incorrect items:
- They must report the issue within 24 hours of delivery.
- Valid proof (such as photos) may be required.
- After verification, a replacement or refund will be provided.
- Contact for Support
For any cancellation or refund-related queries, please contact:
Email: hello@novl.in
We aim to resolve all concerns promptly and ensure customer satisfaction.